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Chris Hillman

Chris Hillman

Product Owner & Data Engineering Chapter Lead at ANZ

I currently work in finance, working with data. Working with a team of Data Engineers whom build, maintain data platforms and assets. Whilst sharing data stories, to empower insights to the business and external customers.

SQL
Data Ingestion
Data Modelling
Reporting
Programming (Python, C++)
Agile

Skills

Experiences

1
Australia and New Zealand Banking Group Limited

September 2007 - Present

Melbourne, Australia

ANZ (Australia and New Zealand Banking Group Limited) is a multinational banking and financial services group, ranking among the largest banks in Australia. It provides a wide range of banking and financial products and services to over 8 million customers across 33 markets globally, emphasizing personal banking, corporate and institutional banking, and wealth management.

Product Owner & Data Engineering Chapter Lead

March 2021 - Present

Responsibilities:
  • Migration of data from MS-SQL/Oracle/Teradata to on-prem / cloud
  • Implementation of DevOps practices for data engineering
  • Uplifting culture of Data Engineers across portfolio
  • Incident management and resolution patterns and practices
  • Implementation of CI:CD practices to uplift delivery
  • Implementation of Spend Summary Reporting for 5+ million customers
Senior Data Engineer

October 2018 - March 2021

Responsibilities:
  • Business Lending Compliance, to assist with getting the right loans for customers
  • Commercial data asset called BCAA - Implementation, Design, and Acquisition and Retention of users
  • Data Quality and Proactive Uplift
Data Engineer

October 2021 - August 2012

Responsibilities:
  • APRA Remediation work, data quality and practice uplift
  • Finance data extracts for acquisition and sale of subsidiary.
  • Data investigation for supporting material for Royal Commission.
  • Created a .net Windows Form Application for modifying business Hierarchy and assigning people to customer groups (outside of core system) for reporting purposes.
Customer Information & Strategy Manager

January 2011 - October 2012

Responsibilities:
  • Led the coordination and execution of DWH initiatives, including design, development, installation, configuration, upgrades, and maintenance, leveraging TSQL and SSIS
  • Oversaw the installation, service delivery, and administration of database management systems, ensuring high performance and reliability.
  • Directed team recruitment and development, implementing growth plans to build a highly skilled and motivated analytics team.
  • Led project management efforts, including workload prioritization and resource allocation, to optimize team productivity and meet strategic objectives
Data Analyst

September 2007 - January 2011

Responsibilities:
  • Led the setup and configuration of a data warehouse to consolidate diverse data sources, enhancing data accessibility and reliability for analysis.
  • Developed a user-friendly GUI application enabling staff to analyze customer call reasons, improving response strategies and customer service.
  • Designed and executed a comprehensive customer experience program to measure satisfaction and identify service improvement opportunities.
  • Implemented a tracking system for internal escalations and key development areas, optimizing issue resolution and strategic planning.
Freelance Technical Animator

July 2005 - July 2007

Sault Ste Marie, Ontario, Canada

Freelance work in the field of Computer Graphics and Animation

Technical Animator

July 2005 - July 2007

Responsibilities:
  • Design, develop, and maintain character rigs, skinning, and associated animation tools using software like Maya.
  • Collaborate closely with animators to create rigs that meet technical and artistic requirements, ensuring characters and objects move believably and are animation-ready.
  • Develop custom scripts and tools to streamline the animation and rigging workflow, improving efficiency for the animation team.
  • Troubleshoot and resolve technical issues related to rigs, animations, and tools, providing support to the animation team.
  • Participate in the character design process, providing feedback on feasibility and suggesting modifications to improve performance and visual quality
2
3
Hotel Sofitel

October 2000 - May 2005

Melbourne, Australia

Sofitel Melbourne is a luxurious hotel located in the heart of Melbourne, Australia, known for its distinctive blend of French elegance and local culture.

Supervisor

October 2000 - May 2005

Responsibilities:
  • Oversee daily restaurant operations on the 35th floor to ensure all guests receive exceptional dining experiences.
  • Train, mentor, and monitor the performance of the service team to uphold service standards, etiquette, and efficiency.
  • Manage table allocations and reservations to maximize seating efficiency and guest satisfaction.
  • Address and resolve customer complaints with tact and professionalism, ensuring swift solutions that exceed guest expectations and maintain the restaurant’s high reputation.
  • Analyze customer feedback and restaurant performance metrics to develop strategies for continuous improvement in service and dining experience.
  • Foster a positive and collaborative work environment, encouraging teamwork and communication among staff.

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